RPMGlobal Vacancies 2022 Apply For Customer Support Jobs In Johannesburg, Gauteng

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RPMGlobal Vacancies 2022 Apply For Customer Support Jobs In Johannesburg, Gauteng

Job Seekers Who Are Eager To Get Customer Support Job in RPMGlobal Vacancies, and Willing To Work Then This is Great Careers News For You | Customer Support Vacancies Are Now Available on RPMGlobal Careers Portal | RPMGlobal Vacancies Claims Around R 173,689 per year Good Salary For Customer Support Jobs | Can Apply For RPMGlobal Job Vacancies 2022 | South African Government Jobs Vacancies in Johannesburg, Gauteng | Stay Connected With Us For Upcoming RPMGlobal Job Vacancies in Johannesburg Latest Updates.

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RPMGlobal Vacancies 2022 – Highlights of Customer Support Vacancies in Johannesburg?

Required Company »» RPMGlobal Careers

Job Profile »» Customer Support

Salary »» R 173,689 per year

Jobs Type »» Full Time

Job Located »» Jobs In Johannesburg

Job’s Location »» Johannesburg, Gauteng

Last Date »» Ongoing

RPMGlobal Customer Support Vacancies Description?

About the Role

RPM is seeking an experienced Customer Support Consultant to provide first level technical and functional support services for our Asset Management Software Solutions (AMT and IMAFS). The role will be based in Johannesburg.

The Customer Support Consultant will be responsible for investigating and resolving AMT and IMAFS support cases. AMT focuses on effective planning of maintenance activities for mining equipment. IMAFS is a cloud-based inventory management and forecasting solution.

To achieve excellent customer outcomes, the Support Consultant will be required to work directly with end users of these products and with various teams across our business.

Candidates with prior experience in RPM’s AMT or IMAFS software (or other CMMS systems), will be highly regarded.

Key Responsibilities

Communicate effectively with customers and colleagues throughout the incident life-cycle.
Manage customer support through regular client communication.
Manage customer escalations in accordance with agreed SLAs and support agreements.
Monitor, prioritise and respond appropriately to all application support requests.
Maintain a central knowledge base of known support issues.
Maintain high level of customer engagement and satisfaction.

About You

Provided support services that exceed customer expectations.
Experience supporting Enterprise software in a service desk environment is beneficial.
Prior experience with AMT or IMAFS is advantageous.
CMMS experience would be highly regarded.
SQL Server Management experience including MSSQL and T-SQL is favourable.
ITIL Certifications and experience preferable.
Exposure to the mining industry would be highly regarded.
Duel language (English / Spanish / French) is preferable

About RPMGlobal

RPMGlobal is the mining industry’s leading advisory and consulting, enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.

We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer and more efficient operations for our mining customers.

Our focus on providing advanced mining advisory and consulting, enterprise technology and training across the mining lifecycle, enables us to guide customers through the current and emerging challenges the industry faces worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG related expectations.

Please, no agencies or recruiters.

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How To Apply For RPMGlobal Vacancies 2022

➥ First of All Click On Apply Now Button Given For RPMGlobal Vacancy.
➥ Then Login Your Account Or Create A New Account, Collect The Required Self-attested Documents And Fill In Your Basic Details.
➥ Upload Your Scanned Photo And Documents. Customer Support Application Preview, Correct Any Mistakes Or Omissions.
➥ After Verifying The Application Pay The Fee If Mentioned.
➥ And Take A Screenshot From Your Personal Desktop Or Mobile For Future Use.

Apply Now Here

FAQs For RPMGlobal Vacancies 2022

Que.1:- What Is RPMGlobal Vacancies 2022?

RPMGlobal Vacancies 2022 is An Organization Based in Johannesburg, Which Every Year Indeed Jobs in South Africa.

Que.2:- What Is The Current Vacancy In RPMGlobal Vacancies 2022?

The Current Vacancy In RPMGlobal Vacancies 2022 Is That Of Customer Support.

Que.3:- What Is The Salary Of RPMGlobal Customer Support Vacancies?

The Salary Of RPMGlobal Customer Support Vacancies Is Around R 173,689 per year.

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