Peach Payments Vacancies 2022 Apply For Account Manager Jobs In Cape Town, Western Cape

Peach Payments:

Our vision is to deliver delightful experiences for merchants and users, and be the payments partner of choice on the African continent. In everything we do, we strive to make it as easy as possible for merchants to focus on their business, while we take care of their payment needs. We work with the biggest enterprise businesses and the side-hustle next door, across every sector of the economy. We pride ourselves on delivering a world-class payments service with a seamless and secure checkout, enterprise-grade security and personalised multi-channel support to every business we partner with.

We integrate easily with leading e-commerce platforms like WooCommerce, Wix, Shopify, Magento and Prestashop, and our modern API allows for custom integrations. We currently enable both enterprise and SME ecommerce in South Africa, Kenya and Mauritius, with rapid expansion to more countries on the continent planned.

We’re looking for an experienced Account Manager to join our Sales team for South Africa.

As an Account Manager you will play a fundamental role in achieving our ambitious customer acquisition, retention and revenue growth objectives. You will be the person in charge of managing a company’s relationships with its customers – in charge of building long-term relationships with a group of customers and generally stay with customers for the length of their relationship with the company.

Your goal is to keep clients or accounts as long as possible and to grow Peach’s share-of-volume. You also may be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof. Tasks may involve project management, strategic planning, data analysis, sales support, product design, service application, logistics, and marketing.

Responsibilities:

• Generate sales among client accounts, including upselling and cross-selling
• Operate as the point of contact for assigned customers
• Develop and maintain long-term relationships with accounts
• Make sure clients receive requested products and services in a timely fashion
• Communicate client needs and demands within the appropriate internal teams
• Forecast and track client account metrics
• Analyse client data, draw insights, suggest actions for improvements, and present to client
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Identify opportunities to grow business with existing clients
• Coordinate with staff members working on the same account to ensure consistent service
• Collaborate with sales team to reach prospective clients
• Service multiple clients concurrently, often meeting deadlines
• Keep records of client transactions
• 40% of your time will be spent on managing and nurturing the existing merchants in our portfolio including up- and cross-selling to them
• 30% of your time will be spent on project managing the go live projects for new enterprise clients
• 20% of your time will be spent in finding new business opportunities
• 10% of your time will be spent in pipeline management

Our ideal candidate will have:

• 7-9 years experience in customer/client-facing role, with a track record of top performance.
• Strong e-commerce and / or online payments understanding
• Ability to understand the Peach Payments API and build great relationships with highly technical customers.
• Ability to understand complex enterprise requirements and craft custom solutions.
• Ability to operate in a highly ambiguous and fast-paced environment.
• Demonstrated passion for the start-up community and new technology businesses.
• Strong interest in technology.
• Account Management Experience
• Client-Focused Solutions Experience
• Project Management Skills
• Ability to Communicate Client Needs with Staff
• Talent for Influencing Client Management
• Ability to Manage Multiple Projects and Relationships Simultaneously
• Negotiation Skills
• Listening Skills
• Communication Skills, Presentation Skills, Time Management Skills
• Ideally, a Bachelors Degree

Nice to haves:

• Prior experience at a growth stage Internet/software company/Digital Marketing Agency
• Prior experience in enterprise sales
• Prior experience in the payments industry and/or online payments industry

What else is in it for you?:

We’re a passionate group of individuals working on enabling African entrepreneurs to develop and succeed in digital commerce. We usually start our monthly Company Town Hall with a quick meditation via the HeadSpace App, which we all have access to as a perk. Medical Aid via Discovery is also covered [South Africa – make this regional], with the additional perk of Healthy Company as our Employee Assistance Programme (Mental, Physical, Legal and Financial Wellbeing).
What do people say about working here? We have a diverse, family-orientated team where failure is allowed. We fail fast and aim to succeed even quicker.

Due to the effects of Covid 19, our teams are currently working remotely.

If you’re currently not working remotely or never have, we’ll set expectations of what this looks like at Peach, during our interview process.

In a nutshell, time- and self-management skills are going to be vital. Other considerations are access to a desk or workspace, internet access and I guess a good supply of fresh air and coffee or tea – whatever gets you through your work day. ‍

We value diversity at Peach and therefore we are committed to inclusion across race, gender, age, religion, identity, and experiences.

Job Type: Full-time