G Adventures Vacancies 2022 Apply For Travel Support Coordinator Jobs In Cape Town, Western Cape

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the Role:

G Adventures, the world’s leading small group adventure tour operator, is seeking a dynamic individual to fill the role of Travel Support Coordinator. This challenging role will require a real self-starter who can communicate effectively across a range of stakeholders. The role will be a strategic player on our global air team, focused on sales performance and generation and real time air support for our global sales team.

Working with the G Air management and local management teams, the position will focus on air sales with the goal of improving air attachment in the call centres through product expertise and technical support.  This position reports to the Manager – Global Air. The successful candidate will play a key role in supporting our aggressive global air sales goals and meeting our global air support targets.

What You’ll be Doing:
>    Actioning all global air services and support, (ticketing, exchanges/re-issues, schedule changes, refunds etc.)

>    Ensure all tickets due are processed/issued daily from the ticketing robot

>    Assist sales team with developing a culture & confidence in selling flights with tours
>    Grow air attachment for groups through active sales support with private group teams

>    Ensure proactive follow up with airlines on authorizations & problem file solution

>    Point of contact for the local office in G Air matters, (Internal Booking Engine, etc.)
>   Main local contact for airlines in the region representing BC, HQ G Air management on airline issues/matters as required

General:
>    Other duties or responsibilities as required

>    Standard local office work schedule with occasional after-hours emergency support
>    Contribute actively to the company’s performance and culture by fully embracing G Adventures Core Values

Desired Skills and Experience:

Must Have:
>    Minimum 2+ years experience with GDS, preferably Amadeus
>    Amadeus/GDS expertise on PNRs, Fares, Ticketing, Exchanges, and Refunds (BSP & ARC)

>    Minimum 1-year experience in customer service & Travel Sales environment

>    Customer Service focused, both internal and external

>    Passion to contribute to the fast-growing areas of the business
>    Strong English, written and verbal communication skills
>    Self-motivator and willing to communicate up
>    Ability to multi-task and prioritize tasks, duties
>    Excellent organizational skills and attention to detail
>    Ability to work individually and with teams
>    Self-starter mentality who is goal-oriented

What do we offer you?

• Competitive salary commensurate with the role
• Competitive benefits package
• Birthday day off
• Vacation time for you to recharge
• Enhanced Parental Leave
• Learning and growth opportunities

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. If you require accommodation, please reach out to the Global Talent team at [email protected].