Bayport Financial Services Vacancies 2022 Apply For Customer Service Officer Jobs In Sandton, Gauteng

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Bayport Financial Services Vacancies 2022 Apply For Customer Service Officer Jobs In Sandton, Gauteng

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Bayport Financial Services Vacancies 2022 – Highlights of Customer Service Officer Vacancies in Sandton?

Required Company »» Bayport Financial Services Careers

Job Profile »» Customer Service Officer

Salary »» R 186,000 per year

Jobs Type »» Full Time

Job Located »» Jobs In Sandton

Job’s Location »» Sandton, Gauteng

Last Date »» 20-05-2022

Bayport Financial Services Customer Service Officer Vacancies Description?

Company

Bayport Financial Services

Reference #

BAYR099

Published

13/05/2022

Contract Type

Permanent

Salary

Market Related

Location

Sandton, Gauteng, South Africa

Introduction

Interact with customers to provide and process information in response to enquiries, concerns and
requests about products and services. This can be done telephonically through Inbound calls,
electronically and or walk in clients. Ensure end to end client satisfaction delivery and experience

Job Functions

Call Centre,Client Services,Finance

Industries

Financial Services

Specification

. STRATEGIC INITIATIVES

Utilize the prescribed Quality Assurance score card/evaluation as a guideline when interacting with

the client.

Maintain a balance between company policy and customer benefit in decision making.
Continuously evaluate and identify opportunities to drive behavioural and process improvements

that positively impact the customer’s experience.

Comply with productivity measures as per Performance contract.
Adhere to Departmental policies and procedures.

2. OPERATIONAL

Efficiently gather customer information and educate the customer where applicable to reduce

repeat calls.

Professionally handle Incoming calls from customers and ensure that their issues are resolved

both promptly and thoroughly.

Service client calls or e-mails as per quality assurance standards.
Provide Quality service and query resolution in a variety of areas including but not limited to:

Account Enquiries, Payment arrangements, Loan application status, Insurance etc.

Take ownership of the call/enquiry and contribute to the improvement of first call resolution.
Accurately update a brief summary of actions taken while assisting a client.
Support colleagues and work effectively as a team member. (E.g., Handling a specific language

call, or providing information to a new staff member)

3. STAKEHOLDER ENGAGEMENT

Handle complaints, provide appropriate solutions and alternatives within turnaround times and

follow up to ensure resolution.

Utilize all systems and resources at your disposal effectively to provide clients with correct

solutions.

Engage with various departments equipping yourself with new and updated processes.

Requirements

EDUCATION
MINIMUM QUALIFICATIONS

Matric or NQF level 4 qualification

DESIRED/ PREFERRED REQUIREMENTS

FAIS Accreditation
NQF L4/L5 Banking course

EXPERIENCE AND KNOWLEDGE
MINIMUM REQUIREMENTS

Computer Literacy
Excellent Telephone and Email Etiquette

INDUSTRY EXPERIENCE

>12 months client service / call center experience –Advantage
>12 months collections and negotiating experience.
Advantage is you have experience on the following systems:
Exactus
Collect Smart
BAYMOD

Job Closing Date

20/05/2022

How To Apply For Bayport Financial Services Vacancies 2022

➥ First of All Click On Apply Now Button Given For Bayport Financial Services Vacancy.
➥ Then Login Your Account Or Create A New Account, Collect The Required Self-attested Documents And Fill In Your Basic Details.
➥ Upload Your Scanned Photo And Documents. Customer Service Officer Application Preview, Correct Any Mistakes Or Omissions.
➥ After Verifying The Application Pay The Fee If Mentioned.
➥ And Take A Screenshot From Your Personal Desktop Or Mobile For Future Use.

Apply Now Here

FAQs For Bayport Financial Services Vacancies 2022

Que.1:- What Is Bayport Financial Services Vacancies 2022?

Bayport Financial Services Vacancies 2022 is An Organization Based in Sandton, Which Every Year Indeed Jobs in South Africa.

Que.2:- What Is The Current Vacancy In Bayport Financial Services Vacancies 2022?

The Current Vacancy In Bayport Financial Services Vacancies 2022 Is That Of Customer Service Officer.

Que.3:- What Is The Salary Of Bayport Financial Services Customer Service Officer Vacancies?

The Salary Of Bayport Financial Services Customer Service Officer Vacancies Is Around R 186,000 per year.

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